FAQicon-greensolar

You can find the answers to our most frequently asked questions here!

Benefits at Green Solar

What advantages do I have with Green Solar if I order as a partner?
You will immediately receive a 10% discount on your order on our entire range, of course VAT-free. We have no minimum order quantity. We deliver from € 1.000,00 
free shipping. For an order total of over €2.000,00 you will receive another 10% discount (total 5%) in addition to the 15% immediate discount. For an order total over €5.000,00 you will receive another 5% discount (total 20%). 
You can order sets, modules in pallet quantities and all our PV accessories from us in bulk.

order and shipping

Who can order from Green Solar as a partner?
If you have your own business and a registered UID number, you can register with our partner online shop. Once your data has been released, everything is complete and you can order from us immediately with a 20% discount.
Is there a minimum order?
We have no minimum order value
How much does the shipping cost?
The shipping costs are of course free of charge for B2B customers from a minimum order value of € 1.000.
You can find the table of shipping costs here.
Which payment methods are available?
There are direct bank transfer, credit card, EPS and Giropay available. Please note that the goods will only be shipped after receipt of payment. In the case of direct bank transfer, the payment must be credited to our account within 14 days - otherwise the order will be automatically canceled.

Return & Replacement

What are the warranty claims on Green Solar products?

The manufacturer's guarantee varies between 5 and 12 years depending on the product. The performance guarantee is 25 years with a maximum reduction of 0,7% performance pa

Of course, the warranty only applies if it is properly maintained and handled. If your PV system has a defect, please send us a detailed message (if necessary with photos of the defect) or please call us on +43 4242 3999 99 and we will take care of an exchange or, if necessary, repair of your system. 

Can I return my order as a partner?

In principle, as a partner there is no right of return. If there are defects in a product on our part, please contact our support team by email or by telephone on +43 4242 3999 99.

What happens to my order if it is damaged in transit?

If your delivered order shows transport damage, the respective transport damage must be noted on the freight forwarder's bill of lading when the goods are accepted. In addition, please include your invoice and photos of the damage to the order  Are sent. 

delivery

What delivery areas do we cover?

We deliver to Austria, Germany, France, Spain, Hungary, Slovenia, Romania, Croatia, Bulgaria and Italy.

How long does the delivery take?

We deliver within 7 working days, provided that all products are in stock. If this is not the case, you will of course be notified immediately. 

Service and Support

Can I also have a personal consultation?

Our extensive support is happy to help you, please contact us by phone on +43 4242 3999 99 or in writing with us! 

Mounting types

What types of mounting are there for photovoltaic systems on roofs?

 tile roof attachment:
The modules are simply and easily mounted on the tiled roof using roof hooks.

Universal roof attachment:
With all roof coverings where holes can be drilled, the PV modules are fastened with hanger bolts.

Flat roof mounting:
For flat roofs we have our flat roof fasteners in our range. These are attached to the mounting feet on the roof using weighting stones/concrete blocks.

What types of mounting are there for photovoltaic systems on walls/balconies?

Wall and balcony mounting:
Our support rails for wall mounting serve as all-rounders for walls and balconies. The modules can be easily mounted on any surface using clamps and rails.

Stainless Steel Cable Ties:
Stainless steel cable ties are used for our flexible modules. The pre-riveted eyelets can therefore be easily mounted on railings, fences or other facades with holes.

What types of mounting are there for photovoltaic systems on walls/balconies?

Wall and balcony mounting:
Our support rails for wall mounting serve as all-rounders for walls and balconies. The modules can be easily mounted on any surface using clamps and rails.

Connection & security

With how many watts is a socket protected?

A standard household socket is protected with 3200W (16 amps). In practice, a 3200W system could be connected. In France, for example, 3000W plug & play balcony power plants are permitted. In Austria 800W and in Germany only 600W are allowed.

Where should the inverter be installed?

All of our inverters have protection class IP65 (waterproof), so outdoor installation is possible. For example, in the 300W solar power plant, the inverter is already installed on the back of the module and is therefore protected. With all other products, you can also attach the inverter to the back of the module or to the attachment.

What is the difference between Schuko plug and RST plug?

Schuko plugs (earthed plugs) and RST plugs (round plug connectors) are common connections for PV systems. Both are IP65 standardized, i.e. waterproof and assembled in Austria. However, the Schuko plug is not desired by every grid operator in Germany as a connection for PV systems, so an RST plug must usually be used and the socket supplied must be installed by an electrician. In Austria, Schuko plugs are usually sufficient.